i think it takes someone less fortunate to remind me how fortunate i am, cherish what i've got. but i know i may just forget all about this a few days later, because i am a human and we all take things for granted. but as and when, i get reminded about such things, like someone up there wants to pass this message to me.

Also, reminding me to be less judgmental. i pretty much assume and assume that everyone is just like me. but its difficult, cause i am judgmental by nature.

i typed my e journal as a blog post.

this marks an end to my third month in Five Stars. as much as how the policies, internal departments, treatment towards us and other people sucked, the people interning with me really made internship here much more bearable and also fun. I haven't mentioned that i am transferred back to the headquarters, something i am really happy about.

my days in boon lay wasn't as great. i can't describe but it just wasn't as happy there. it can be due to the long traveling time (1 hour and 30 minutes compared to 10 minutes). on a side note, i really like my supervisor and all the senior colleagues there, they are really helpful, uncrafty, just great people. 

this month consists of 24 days in Boon Lay and 5 Days spent in the headquarters. I think i've learnt quite a bit in the Boon Lay branch. We still stayed as call agents. I later learnt that we are not allowed to go out to be tour consultants because our lady boss said no. But on day, she called up and i happened to pick up and she said that if the front people are busy, we can go out to help. And i went out only once, on a very busy day to help out. i think that was my most fulfiling day ever. It was really packed that day and i sold a few coach tickets, and tour packages within a few hours. And i really relied on myself as there were no one there to assist me as all the others were busy. but the next day, my manager told me that i've made a big mistake in one of the bookings. i keyed in a stay of 21 nights.

i know why i did that because it was a 2 nights stay but the digit 1 is already in the system and i forgot to delete the 1. so it ended up with 21. this mistake was cleared in the end but it seems like the accounts people are nailing me now.

i learnt how to check in people for the coach rides too, and i will help out on some nights. its a pretty no brainer job but i get to learn how a typical genting vacation starts.

i've got bad news. when a number starting with 2 rings up your line, you'll know it's never going to be something good. that morning, i stepped into the headquarters and someone ringed me up and told me that i made some errors in my booking. i checked and realised it was a booking made really long time ago, dated back to 12 september, merely 3 days of internship. of course, during that time, we were given opportunities to serve the customers and be front line consultants. but at that time, merely 3 days, i was still a lost sheep, we had mentors o help us.

and i am very extremely sure someone helped me out. the problem was that the package i used does not provide breakfast at the hotel, but as per the contract, it was written breakfast for 4 persons. it was typed "wiz b;fast for 04 paxs only" i can only wonder how the hell would i type in this industry language when i only entered for merely 3 days?

clearly it wasn't what i typed. but yea, i understand that the system shows that only me and another of my college at boon lay edited this booking and she wasn't the one who edited, which boils down to me. so i understand that the accounts people are only going by the book and it's probably right (?) to deduct $20 from my pay.
But really, i think it's something sore, like it wasn't something i did and i was blamed for it. If it was what i typed, i wouldn't mind if they were to deduct $50 of my pay. But it isn't what i wrote. another of my colleague helped to voice out for my but in no avail cause they explained that the profit is too low and they can't void away for me.

and all that i am concerned about is that the accounts people are "blacklisting" me, as what my colleaue mentioned. it really saddens me because this mistake wasn't by me, and i only made 2 other mistakes, one was a error in coach booking when i just entered for a few days and i paid $50 and the other was the 21 nights incident.
i think they must be thinking that how the hell will i write 21 days. i was quite ffected by all these about the blacklisting thing. i kinda am scared of making any bookings now. but yea, i guess i'll pick up soon.

now i understand why some jobs make some people really grumpy because being a call agent makes me really grumpy. everyone asks the same thing and i would try to quote them the prices asap. and once i quoted and found out that i quoted wrongly, fortunately for me (i think i can get quite lucky sometimes), the customer was really understanding and she told me to take my time cause the most important thing these customers are looking for is correct pricing information given to them. and now, i would rather spent more time quoting a correct price than to do asap and end up quoting a wrong price.

and it makes me reallly happy, once when a customer told me geniunely that i am really of great help to them.

i think that my greatest challenge here was to learnt to work with the c people. i am really sorry but yes, i really tried. i think some are nice but the un-nice ones are extremely un-nice. not that our relationship is sour, i would never spoil any relationship. just that sometimes people can get quite brainless, insulting me in front of my face. and i didn't show any emotions because i find it pointless to talk to this person anymore. i only talk out of courtesy, because i think i should even though i may not feel like it. hence, i think i learnt that i am really going to place emphasis on the people i am working with next time. it is really really really going to affect your mood, your attitude, your learning journey. I think as much as one should not waver and should do what you should do regardless of who's around, the environment will still eventually change you.

going to a different branch and coming back made me understand more about the checking in of coaches and also the competition betwwen different branches and that i must be careful next time, because there are alot of scary and scheming people outside. though the bad do not always lose, at least i knew the good won cause the the bad one resigned. and why should one succumb to such acts?

this company is one big place to learn about politics and how selfish and competitive people can get.